South Moon Under in Baltimore, MD Open now

Reviews about South Moon Under

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  October 03, 2019, by Crystal Coache
  I was going to post this days ago but wanted to give the store the benefit of the doubt and an opportunity to solve my issue. I placed an order for two shirts at the Harbor East location that I had shipped to my office (because living in a city row home, I never get things shipped home when I won't be around to receive them). Neither items turned up. I have been into the branch to try and get a resolution and have called three separate times. When I called during lunch yesterday, I was disconnected from the call three times (literally). Then I was told that someone would follow up with me at 6pm. I called there when I heard nothing at 6pm and have been told they are working on a resolution/investigation. I am genuinely out of patience at this point and completely aggravated by this store's handling of this situation. I have little faith that I will receive the items or a refund at this point. Not only am I out of money, and without my items, I'm extremely annoyed by the disrespect and run-around. UPDATE - I complained to the region and within hours new items were being shipped to the store. They were professional. Strangely, I then received my packages and called them back to let them know that there was no need to send more items to the store. The store manager apologized.