Sears in Baltimore, MD Open now

Reviews about Sears

• ★ ☆ ☆ ☆ ☆

  July 18, 2020, by Martine Ellison
  The Auto Department's management is terrible! I scheduled an appointment via online and verified the appointment the day before my appointment to ensure I didn't run into any problems. When I arrived, I was told that I was in the system as a reservation but not as appointment and could not get service. I explained and provided a copy of my email confirmation as well as the quoted amount. None of this made a difference and I was told I could make an appointment then to bring the car back. Not once did I receive an apology for the mix up, oversight, or anything. Basically, it was there is nothing I can do and we don't stay past hours to work on cars. Okay. So I asked to speak with the store manager and was told he was not in. Then, I asked for the assistant store manager and arrogantly he replied, "I am it and I don't take this stuff home". Forget that I rearranged my work schedule and life for this appointment. I thought this was very poor customer service being that I use to work in customer service. After asking how I could be compensated, I was told I could get a free oil change. Well, forget your free oil change and the next day appointment you gave me. Mr. Tire, here I come and thank you for the same day service and cheaper price.